extended warranty end june 2010 (21 months from replacement) optical block replaced September 2008 (22 months)
#Sony srdx green tint tv
I hope the new block at least gives you a little more mileage, because if it works and works well, then I advise you start saving money for a new TV now, and buy a new one as soon as you have the chance. I bought a Samsung that I'm perfectly content with, and I think I'll continue to buy their TV's in the future. They robbed you, they robbed me, and I'll never buy another Sony TV again. They offer a 'we'll replace it' program warranty, which means nothing since most of the optical blocks will eventually fail, and then they get out of selling RPLCD HDTV's. What pisses me off more than anything, is that SONY knew about the defect in their optical blocks before they even sold the TV's, and what'd they do? Did they scrap it? Nope. There's something in the optical block that's not displaying the correct picture for you, something that's not correctable.
No amount of overcompensation will fax that. You can try to calibrate all you want, it's not going to make the green go away. For diagnosis, warranty service, or if you are not provided a repair within 30 days, please contact Sony at (888) 649-7669. Sony, through its authorized servicer network, will endeavor to repair your set within 30 days of your first contact. Sony utilizes a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service. See the claim form for complete terms and conditions.Īll other terms of the Sony limited warranty continue to apply. To receive reimbursement, please follow completely the directions on the claim form for reimbursement all claims must be postmarked by January 31, 2009. Sony is also announcing that for any owner of these model televisions who paid out-of-pocket expenses on or before Decemfor an estimate or repair service to replace the optical block, Sony will reimburse the customer by mail for the cost of the optical block and the labor expense to replace it, subject to certain conditions.
This extended warranty does not apply to the replaceable projection lamp or the other parts that may be used in the televisions. For any customer who requires repair of the optical block on one of the affected models, Sony will cover the cost of the optical block repair (parts and labor) at no charge through June 30, 2010. Models: KDS-50A2000, KDS-55A2000, KDS-60A2000, KDS-R60XBR2, KDS-R70XBR2Īs part of the Sony commitment to quality, Sony is announcing that it is extending the limited warranty (parts and labor), in the United States, on the optical block of the above-referenced 2006 model SXRD televisions until June 30, 2010, regardless of purchase date. I'm not sure what kinda service plan you have, but don't let them screw you around. I think you're in for the long haul, as in, you probably will have to wait until your TV is 'fixed' a few times, and you probably won't have a good result on either of those repairs. It's probably why they got away from RPTV's in the first place. Since every one I had replaced in the TV had the same issues, I can only imagine that this is a widespread issue with any of the optical blocks that have been sitting on their warehouse shelves for years now. I eventually got my TV, and I was told that I was right that it was all bullshit I was going through.Īnyways, Sony had acknowledged (if I remember correctly) that their RPTV optical blocks on certain sets would start showing defects after a while.
I had to take days off from work, I had to deal with a crummy picture for months, so I just kept going up the chain to a sup, a manager, home office, that sorta thing. "Oh, well, since it was the same part replaced three times, it only counts as ONE service call." F that. Best Buy tried to pull some shit with me. After the third optical block was installed and had the same problem, I called customer service and told them I wanted a new TV as per the service plan agreement (if you need to have the TV repaired more than three times, then you get a new TV). The new part had the same issue, just on different parts of the screen. They sent out a service guy to replace the part. I had a service plan through Best Buy, so I called to cash in. Anyways, I would either have red or green orbs on the screen. I've had optical block problem on an old Sony RPTV.
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